Billing & Plans

Billing is handled by Stripe. Card details, invoices, and tax forms all live in the Stripe customer portal — accessible from the Console.

Plans

See intervensecurity.com/pricing for the canonical comparison. Quick summary:

Each plan unlocks additional features (multi-channel alerts on Solo+, SIEM export on Team+, AWS tag-aware policies + multi-region residency on Pro+, BAA + dedicated CSM on Enterprise). SAML / SCIM provisioning is on the Enterprise roadmap — contact sales if it's a procurement blocker. See the pricing page for the full matrix.

Where to manage your plan

Console → Settings → Billing. What you can do:

• See current plan + usage vs limits this period
• Upgrade or downgrade (effective immediately; pro-rated)
• Update payment method (opens the Stripe customer portal)
• Download invoices (Stripe portal)
• Update billing email / VAT ID / company address
• Cancel — your plan stays active until the end of the paid period

Usage tracking

The Usage card on the Billing page shows:

• Scans consumed this period (with day-by-day chart)
• Percentage of quota used
• Forecast for end-of-period based on current run-rate
• Top 5 agents by call volume (so you can identify cost drivers)

Same data is exposed via API:

curl -H "Authorization: Bearer iv_live_..." \
  https://api.intervensecurity.com/v1/usage

Response includes current-period totals, plan limits, and forecast.

What happens at 100% of quota

• 80% — you get an email warning
• 100% — new scans return HTTP 429 with reason: QUOTA_EXCEEDED. The gateway logs the attempt but does not run policy + risk (we don't want to bill you for what we couldn't enforce).
• Until period reset — either upgrade your plan or wait for the monthly reset.

We never silently bill overages. You see the warning, you make the call.

Need higher volume but want to keep flowing past the limit? Switch on Overage billing at Settings → Billing → "Allow overages." Then scans past the limit are billed at the next-tier per-scan rate (shown in the Console). Off by default.

Free trials

Every paid plan starts with a 14-day free trial when you sign up via app.intervensecurity.com/signup?plan=team (or solo / pro). No credit card required to start; you enter payment on day 14 to continue.

If you don't enter payment, you drop to Free automatically — no data loss, just the lower quota and shorter retention.

Plan changes mid-period

• Upgrading — effective immediately. You're charged the prorated difference on the next invoice.
• Downgrading — effective at the end of the current period. You keep the higher tier's features until renewal.

Switching is one click — no sales call required for self-serve tier moves.

Cancellation

Settings → Billing → Cancel plan.

You're moved to Free at the end of the current paid period:

• Audit data retained per the Free retention window (7 days from cancellation)
• API keys remain active but enforce the Free plan quota
• All policies, agents, integrations remain — you can re-upgrade and pick up where you left off

To delete your tenant entirely (GDPR right-to-erasure), email privacy@intervensecurity.com. Confirmed deletion within 30 days.

Enterprise contracts

Enterprise plans are negotiated per-customer. They typically include:

• Custom scan / agent / user limits (often unlimited)
• Contracted SLA (up to 99.9%)
• Custom data residency
• Self-hosted option
• Signed BAA, DPA, MSA
• Volume discounts on overages
• Dedicated CSM
• Direct Slack channel for support

Contact sales@intervensecurity.com to start.

Tax & compliance

• We charge VAT / GST / sales tax based on your billing address (Stripe handles this automatically).
• W-9 / W-8BEN are available on request for US Enterprise customers.
• Invoices include all standard fields procurement teams need (PO number, custom reference, etc. configurable in Stripe portal).